Our goal is to support your application as seamlessly as possible.

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Q: How many users can open technical support cases?

The Business and Enterprise support plans allow an unlimited number of users to open technical support cases (supported by AWS Identity and Access Management (IAM)).

Developer: Building Blocks Guidance on how to use all AWS products, features, and services together.

Includes guidance on best practices and generalized architectural advice.

The Developer Support plan allows one user to open technical support cases.

Customers with the Basic Support plan cannot open technical support cases. Our first-contact response times are based on your chosen severity level for each case.

As many of our customers are using multiple infrastructure web services together within the same application, we’ve designed AWS Support with this in mind.

We’ve found that the majority of support issues, among users of multiple services, relate to how multiple services are being used together.

We will use all reasonable efforts to provide responses within these time frames: *Business hours are generally defined as AM to PM in the customer country as set in My Account console, excluding holidays and weekends. The problems that application or service developers encounter vary widely, making it difficult to predict issue resolution times.