The report goes on to say: “62% reported being more likely to purchase from the site again.

A further 38% of respondents said they had made their purchase due to the chat session itself.

Free one to one webchat-13Free one to one webchat-30Free one to one webchat-68

A study called “Making Proactive Chat Work” that was conducted by Forrester Research found the following: “Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” An online chat system provides customers immediate access to help.

Wait times are often much less than a call center, and customers can easily multi-task while waiting.

Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.

An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.

The company generates revenue from selling its services.

If you need someone to man the chats, it’s

If you need someone to man the chats, it’s $1/hour.When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want.In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.Once customers are engaged with an employee who can understand their needs, the employee is in a perfect position to recommend additional purchases that may be the perfect fit for that particular person.A recent study by TELUS International found that many top retail businesses are not offering chat.Marketers such as Markus Allen turn these pain points into profit: “Armed with these pain points, we can either write new content (for a blog or for an article) or create benefits/advantages for our advertising.” In addition, pain points can turn into sales opportunities with customers.

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If you need someone to man the chats, it’s $1/hour.

When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want.

In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.

Once customers are engaged with an employee who can understand their needs, the employee is in a perfect position to recommend additional purchases that may be the perfect fit for that particular person.

A recent study by TELUS International found that many top retail businesses are not offering chat.

Marketers such as Markus Allen turn these pain points into profit: “Armed with these pain points, we can either write new content (for a blog or for an article) or create benefits/advantages for our advertising.” In addition, pain points can turn into sales opportunities with customers.

||

If you need someone to man the chats, it’s $1/hour.

When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want.

In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.

Once customers are engaged with an employee who can understand their needs, the employee is in a perfect position to recommend additional purchases that may be the perfect fit for that particular person.

/hour.When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want.In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.Once customers are engaged with an employee who can understand their needs, the employee is in a perfect position to recommend additional purchases that may be the perfect fit for that particular person.A recent study by TELUS International found that many top retail businesses are not offering chat.Marketers such as Markus Allen turn these pain points into profit: “Armed with these pain points, we can either write new content (for a blog or for an article) or create benefits/advantages for our advertising.” In addition, pain points can turn into sales opportunities with customers.