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We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2013 and 5 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We completed the final phase of Chan Brothers Travel Powerhouse.
We relaunched Asia Global Vacation as the trusted, low price alternative for affordable good value tours and established Euroworld the low price challenger for Europe and America tours.
We launched Chan Brothers Japan Travel Centre, offering travellers the convenience of a one-stop shop to check out top destinations in the land of the rising sun from Japan travel specialists.
With carefully curated programmes moulded to perfection by the tens of thousands of Singaporeans who choose to travel with travel agency every year, Chan Brothers Travel Japan itineraries charm with the guarantee of authenticity of meals, one-of-a-kind immersions, well-located or specialty accommodation and quality hot spring experiences.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2017 and 9 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We launched our e Travel Advisor app which offers prospective travellers ready tour information and functions at their fingertips, including pre-departure briefings, tour notifications, balance payments, post-tour feedback and more.
While we help our employees to develop their careers, we give our business a highly skilled workforce and a competitive advantage in the market.
In 2012, we were awarded WSQ Most Supportive Employer Award - Tour and Travel category by Workforce Development Agency in recognition of our efforts in supporting WSQ through the hiring of WSQ graduates, sending staff for WSQ training and adoption of WSQ schemes.
The Singapore Service Class certification was a testimony of our commitment to attain service excellence in all aspects of customer service.
It also marked the travel agency’s progress in its one and a half year Customer Centric Initiative (CCI) journey.
With over 50 years' worth of happy customers, no one comes close to Chan Brothers for perfecting the holiday experience.