e Gain’s knowledge management enables both novice and expert agents to find the answers they need easily and efficiently.Based on the role (Level 1, Level 2, etc.), the agent can view appropriate levels of information while using different methods to access the knowledge base.Using curl we can retrieve the HTML & CSS source code of any specified URL and even the http header info, but some sites serve completely different content or HTML to different OS and browser versions, this is done by detecting their user agent.

Vidoechat agent-28Vidoechat agent-16

External content, or parts of it, can also be easily suggested as new content for the knowledge base.

This tight integration further lowers the cost of maintaining the knowledge base.

The content is routed through efficient workflow to ensure consistency and quality, as appropriate.

This gives powerful flexibility to the organization allowing companies to adapt to customer needs and behavior on the fly.

e Gain Knowledge AI benefits from all the best practices we have developed in the course of successful knowledge management implementations for leading enterprises across the globe.

Hundreds of companies have transformed their customer service experience with e Gain saving millions of dollars, all while cultivating increasingly happy customers.

e Gain has delivered innovative knowledge-powered customer service solutions to enterprises for well over a decade.

e Gain was the first company to provide an Artificial Intelligence (AI) guided knowledge solution.

The result is poor quality knowledge — stale, irrelevant, or worse, even incorrect, ultimately resulting in customer dissatisfaction and poor agent adoption.